The helpdesk technician is a person preoccupied with troubleshooting and resolving computer issues submitted by users with different experience levels. Frequently, technicians try to solve problems over the telephone. The consultation and recommendations are given and received verbally can be time-consuming both for technician and recipient. Moreover, the majority of not-advanced users can hardly formulate their troubles to support staff. The variety of ways helpdesk technician can organize the support - from consultation via phone to traveling to the user's site - cause the waste of time and decrease end users productivity.

The only way to reduce traveling costs and increase support efficiency is to resolve issues remotely. Using remote control software, end users' machines can be operated from a support persons' PC without leaving their desks.

While working a remote computer and using Radmin, the technician's mouse movements and keyboard entering directly effect remote computer and also can easily be followed by a local observer.

With Radmin you can:

• Greatly improve end-user productivity by keeping their PCs and servers up and running.
• Increase helpdesk service quality by significantly improving response times.
• Minimize downtime by speeding problem resolution.
• Make every PC accessible from anywhere anytime.

Radmin is a very useful tool for educational needs as well. For instance, when the department is being upgraded to a new software or operation system the technical support staff can connect to multiple remote PCs and train those users who aren't familiar with new software applications.

Helpdesk licensing

We offer a very flexible licensing policy for companies which provides helpdesk and technical support. That means helpdesk provider may register the common license for all customers and do not need to purchase single licenses every time he need to serve a new client.

This licensing option covers (with Radmin Server part only), at a reduced cost, any large number of client computers that do not belong to but are serviced by the helpdesk service provider. The price of licensing a single workstation never exceeds 15 USD. To connect to remote computers helpdesk provider need at least one full license that includes Viewer part of Remote Administrator.

For more information please visit our ordering page.